Business IT support Harlow & South East

Harlow provides excellent transport links to London is part of an Enterprise Zone and has a top ranked college, but does your IT Support live up to scratch? Softlink Solutions provide a wide range of award winning, comprehensive business IT support services including outsourced IT, remote support, managed IT services, IT consultancy, IT infrastructure, Cyber Essentials support and cloud computing solutions. As a result, we are one of the trusted IT support providers in Harlow, London and the South East.

Softlink Solutions IT Support offering would fit with any SME in Harlow who was looking to invest in new technology or wants a reliable and consistently high level of service from an IT Support company. Since 1998, we have been the preferred IT support provider for businesses located across Essex and Greater London. These vary in size from large businesses to a wide variety of small to medium sized businesses in varying industries. Our average response time for IT support tickets is under 5 minutes, whilst our first contact resolution is 95%. This as a result sets us apart from other IT support companies in Essex. Consequently, our consistent performance is reflected in our customer reviews.

Clients choose to work with Softlink Solutions because of the positive impact we have on their business. In order to produce successful repeatable results, processes have to be in place, resources available and extensive industry experience are all attributes that continue to set us apart. Furthermore, our large helpdesk and back office enables us to demonstrate our business efficiency and high level of corporate governance which as a result is appealing to our larger clients.

What makes us different?

it support harlow

Remote Support 24/7

Provided by our UK and USA based ITIL Service Desk
it support harlow

Accredited Partners

With industry leading suppliers you can trust
it support harlow

Proactive Monitoring

24/7 detection of performance issues before they arise
it support harlow

Account Managers

Dedicated to each client as a first point of contact
it support harlow

Short Contracts

3 month contracts, no long term commitment

Our latest testimonial

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support

Essex County Council

Darren Connew
Business Development & Operations Manager

This month's service level performance

Average Response Time
1st Contact Resolution
Customer Retention Rate
Customer Satisfaction

Trusted IT support provider

If you own your own business or have operational or financial responsibility and need IT Support in Harlow, Essex, we offer you peace of mind with our IT solutions. Using some clever technology, we ensure the ongoing success of our clients by offering consistently reliable and efficient IT Support:

  • Implementing standards and best practices
  • Reviewing your technology and what impact that has on your business
  • Assisting in budget and planning for future technology.
  • Helpdesk IT Support
  • Onsite IT Support

Benefits of our IT support

  • 24/7 Service Desk Support

    We’re there to help you at the times you need us most

  • Monthly Performance Review

    Showing how Softlink Solutions and your IT networks are performing

  • UK & USA Support Desk

    You will deal directly with our engineers in the UK or USA

  • 24 Hour Monitoring

    We monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    Decreased resolution times with our remote management software

  • Expertise

    All our engineers and consultants are trained and qualified IT specialists

  • Added Value

    No additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    We tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Delivering Managed Security as a Service

    Protecting your business and educating your users is one of the most important decisions you will make – we make it easy

Who else do we work for?

We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.

With 20 years’ experience in IT support Harlow & South East in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.

However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an IT support  package specific to your business requirements. For that reason we prioritise your future business development plans above all else.

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND

Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN