Outsourced IT support services
Since 1998, Softlink Solutions have been a reliable and trusted source for outsourced tech support. Varying sized businesses across London and South East have all benefited from outsourcing part or the whole of their IT systems.
We offer a range of service desk and outsource options tailored to fit with your specific requirement. These can range from complimentary support to your in-house IT team or for over spill services, such as 1st or 3rd line escalation. Alternatively you can fully outsource your complete IT services.
“As an IT Manager my resources are stretched at times and having Softlink to pro-actively look after our servers and provide our users with day to day support when I’ve been focusing on other projects really gives me peace of mind.
They technically know their stuff, but almost more importantly we work well as team. We moved away from another IT company to go with Softlink back in 2014, and the transition was painless.
We look forward to continuing our beneficial working relationship as we grow and adapt to the ever changing world of IT and the way in which our business works.”
How can our outsourcing help?
Our clients cover all industries, including organisations with offices around the world. We can provide varying degrees of support that will fit your specific requirements.
Our outsourcing options vary from a fully outsourced operation to particular aspects. Use us solely for patch management, disaster recovery or your outsourced tech support escalation resource for your own IT support team.
If you prefer, we can integrate with your internal IT team. Your end-users need never know that we’re are an extension of your business or that parts of IT support is outsourced.
Why outsource your IT support?
Maintaining an efficient and comprehensive support process in house is costly and time consuming. There are issues covering training, absences and losing experienced staff to other companies – outsourcing removes this worry.
Many clients outsource a part of their own service desk, such as patch management or disaster recovery. Or take advantage of our 1st line, and benefit from our advanced ticketing capabilities, or their escalation process so they have specialist expertise to call upon.
Visit our blog article on the advantages and disadvantages of outsourcing technical support!
We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses all of whom benefit from our outsourced tech support.
With 20 years’ experience in outsourced IT support services in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.
However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an outsourced IT support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.
Contact our Essex office
Call us now: 0845 094 0010
Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND
Contact our London office
Call us now: 0845 094 0010
Tower 42, 25 Old Broad Street,
London, EC2N 1HN