Business IT support Colchester

Colchester might be the oldest recorded town in Britain, but Softlink Solutions technology certainly isn’t as old, although we have been in business for over 20 years!

Softlink Solutions IT support offering would fit with any SME in Colchester who was looking to invest in new technology or wants a reliable and consistently high level of service from an IT support company. Colchester businesses would find that our IT support offering is valuable due to our business first, technology second approach.

We want to define a business partnership, not a sales one. We will get to understand your business, so we can prioritise what is critical, what needs to be available 100% of the time and what would be the impact on your business if it wasn’t.

Our latest testimonial

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support Essex.”

Essex County Council

Darren Connew
Business Development & Operations Manager

What makes us different?

it support colchester

24/7 Remote Support

Provided by our UK and, USA based ITIL Service Desk
it support colchester

Certified Partners

Trusted industry leading suppliers
it support colchester

Proactive Monitoring

24/7 detection of performance issues before they arise
it support colchester

Account Managers

Dedicated point of contact for each client
it support colchester

Flexible Contract

Just 3 month contracts, no long term commitment

Flexible solutions


Fully managed support

At Softlink Solutions, we prefer you to think of us as your Virtual I.T. Team without the costs associated with having your own in-house IT Support Department.

Complimentary support

Maybe you have a need for a team to compliment your IT Support department or IT Manager or outsource one part of your system e.g. anti-virus or disaster recovery solution.
Our Essex offices are very close to Colchester and in emergencies our team can provide onsite IT support on the same day, and in some cases within the hour!

Our standard IT support

As part of having a IT support contract with us, you will have your vital components protected and maintained 24 hours a day, 7 days a week. Our IT systems will constantly be monitoring and maintaining your IT networks overall health and performance. As a result, you will experience reduced disruption, reduced downtime, reduced data loss and quicker fault correction.


IT Infrastructure

Data Security

Virtual IT Director


Network Analysis

Patch Management

Strategic Road Mapping

This month’s service level performance

Average Response Time
1st Contact Resolution
Customer Retention Rate
Customer Satisfaction

Benefits of our business IT support

  • 24/7 Service Desk Support

    We’re there to help you at the times you need us most

  • Monthly Performance Review

    Showing how Softlink Solutions and your IT networks are performing

  • UK & USA Support Desk

    You will deal directly with our engineers in the UK or USA

  • 24 Hour Monitoring

    We monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    Decreased resolution times with our remote management software

  • Expertise

    All our engineers and consultants are trained and qualified IT specialists

  • Added Value

    No additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    We tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Delivering Managed Security as a Service

    Protecting your business and educating your users is one of the most important decisions you will make – we make it easy

Who else do we work for?

We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.

With 20 years’ experience in business IT support Colchester in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.

However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an business IT support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND

Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN