IT support Kent & South East
The Garden of England, Kent is less than an hour from London by train with super-fast links to Europe. If you are fortunate to have a business in Kent and would like to know how a managed services provider can help you grow, our flexible managed IT support offering could be the right fit. As a result of our flexible packages, we are one of the trusted Kent tech support providers.
Maybe you are also looking to invest in new technology or want a reliable and consistently high level of service from an IT Support company. Businesses would find what makes our IT support offering so valuable is our business first, technology second approach.
Using some clever technology, we ensure the ongoing success of our clients by offering consistently reliable and efficient IT support:
- Reviewing your technology and what impact that has on your business
- Implementing standards and best practices
- Assisting in budget and planning for future technology.
- Onsite IT Support
- Helpdesk IT Support
Since 1998, we have been the preferred IT support provider for businesses located across Kent and Greater London. These vary in size from large businesses to a wide variety of small to medium sized businesses in varying industries. Our average response time for IT support tickets is under 5 minutes, whilst our first contact resolution is 95%. This as a result sets us apart from other IT support companies in Kent. Consequently, our consistent performance is reflected in our customer reviews.
Our latest testimonial
“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.
Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.
I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support
Essex County Council
Darren Connew
Business Development & Operations Manager
What makes us different?
Providing Kent tech support
Softlink solutions are renowned as a trusted IT support company due to our varied client portfolio, 96% client retention rate, outstanding customer reviews and accredited industry partnerships. We are proud to be a Microsoft Certified Partner and also provide services that may count towards your Cyber Essentials certification.
Our Clients do business with us because of the positive impact our IT support process has on their business. We prefer to build a business relationship and not a sales one, to work with our clients ensuring we’re working towards meeting our best practices and review strategic long term planning of their IT. This can encompass anything from a re-design of the infrastructure, supplying hardware, carrying out installations, advice on applications, as well as our continued IT support budget and technical reports.
This month's service level performance
Our standard business IT support
Having our IT support contract will ensure your vital IT network components are maintained and protected 24 hours a day, 7 days a week. By monitoring and maintaining its overall health and performance, you will experience reduced downtime, reduced data loss, reduced disruption, and quicker fault identification and resolution.
IT Support
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
IT Security
Proactive server monitoring
Patch management
IT Security recommendations
Customer Service
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
Benefits of our business IT support
Microsoft Certified
24/7 Service Desk Support
We’re there to help you at the times you need us most
Monthly Performance Review
Showing how Softlink Solutions and your IT networks are performing
UK & USA Support Desk
You will deal directly with our engineers in the UK or USA
24 Hour Monitoring
We monitor your systems proactively to identify potential faults before they arise
Remote Support
Decreased resolution times with our remote management software
Expertise
All our engineers and consultants are trained and qualified IT specialists
Added Value
No additional call out charges or travel expenses, just an agreed, fixed, hourly rate
Customer Service
We tailor our Service Level Agreements (SLAs) specifically to your business needs
Delivering Managed Security as a Service
Protecting your business and educating your users is one of the most important decisions you will make – we make it easy
Compliment with our IT consultancy services
Who else do we work for?
We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.
With 20 years’ experience in providing the South East & Kent tech support in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.
However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an IT support Kent & South East package specific to your business requirements. For that reason we prioritise your future business development plans above all else.
Some of our industry partners
What takes place every day, can happen to any-one and throughout the world?
…Email hacking and it’s one of the most common forms of cyber-attacks today. The rate of cyber-attacks is increasing and happening to businesses of all sizes. Our goal is to protect businesses against these attacks, which can be difficult if the employees are not properly trained to identify potential threats. I’ve spoken previously about Security Awareness […]
Could your cyber-insurance policy be flawed?
Mactavish, the UK’s leading expert on insurance governance has been operating in the commercial insurance sector for over 15 years. Building on their knowledge they gained in 2018, they have launched a new Cyber Risk Consulting Practice who can negotiate bespoke insurance cover. Why is this important? Mactavish warn that most ‘off-the-shelf’ cyber insurance policies […]
7 Reasons why Security Awareness Training is important
A fantastic article I read recently, published by cybsafe.com sums up brilliantly why companies should be prioritising SAT (Security Awareness Training). In 2018 data breaches cost UK organisations an average of £6.4 million.Human error, meanwhile, accounted for anywhere between 60% and 90% of those breaches.Those facts alone are usually enough to convince people security awareness training is […]
3 Mobile Security Tips
We live a mobile lifestyle. Our mobile devices keep us connected, and we can do anything from our mobile devices – from anywhere in the world. Online banking, hotel reservations, email – all can be accessed with a tap of the finger. If you forget your phone at a restaurant, at work, or at the pub – how confident […]
Contact our Essex office
Call us now: 0845 094 0010
Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND
Contact our London office
Call us now: 0845 094 0010
Tower 42, 25 Old Broad Street,
London, EC2N 1HN