Business IT support London
Founded in 1998, Softlink Solutions provide London’s small & medium sized businesses with end-to-end IT services. In a nutshell, we become your IT team, handling hardware purchasing, projects, IT support, IT security solutions and much more.
We support our clients through deploying innovative, high quality systems and practices that large blue-chip companies take for granted – giving them peace of mind through stable IT platforms, excellent security and compliance.
We provide business IT services to many different businesses in a variety of sectors. As a result, we’re well placed to understand your unique challenges and advise on best practices that are aligned to your requirements, both technically and commercially.
Frequently asked questions
With so many Managed Service Providers out there all offering very similar services the one thing that is unique about us is our people. As we become an integral part of your business you need to feel that our team is your team. Not only have we been around for 20+ years, and without hesitation we have the tools to provide a best in class service, but we’re likeable, friendly and we won’t let you down.
We have our UK engineers that deal with second line, escalations, and any onsite work. Then we have our US based Helpdesk that provides first line support. Our Helpdesk is highly trained, technically and from a Customer Service prospective (see below) and the ratio of engineers to a Customer site is high. Therefore, we are able to deal with multiple problems at the one site should the case arise.
These include; Microsoft Office Specialist (Office 2002-Office 2010 and Office365), Lexmark, Mac, CompTia Network, CompTia Security, HDI Certified in Support Centre Manager/Support Centre Directot/Customer Service Representative/Support Centre Analyst, Microsoft Certified IT Professional, ITIL Certified, Right Awareness Knowledge Certified, Cisco, Lean Six Sigma Green Belt, FileMaker 10 Certified Developer, Enterprise Desktop Administrator on Windows 7, Microsoft Windows Vista, Enterprise Support Technician on Windows Vista, Systems Engineer NT4, Windows 2000 Server, MCSE, Microsoft Certified Technology Specialist, Webroot Certified Partner, Microsoft Silver Datacentre and Silver Small and Mid market Cloud Solutions.
Our remote support services offer the following (we’ve broken them down into categories):
High Priority Problems such as; Email or application crashed or not functioning properly/Printing issues/Database connectivity issues (not corruption)/File and Folder access problems/General hardware failures/Computer performance problems/Virus and malware infections (as long as this service has been provided by us)/Network connectivity failures.
Administrative Tasks such as; Single user account and group creation/Mailbox and distribution list creation/Password resets and unlocking of domain accounts/File and folder permission changes/Microsoft Outlook profile set-ups/Mobile device email set-up/File and folder restores
Application Support such as; For common desktop applications we provide in-depth troubleshooting and assistance for Microsoft Office Applications. If it’s a Line-of-Business or a Proprietary application these can usually be supported, but we may build up a knowledge base for your particular application.
Yes, we can, whether you are using a PC’s, Mac’s or dumb terminals – Terminal Server or Citrix server (Best effort is made to support Citrix, but the support is not part of our standard service offering).
Our business first, technology second approach is part of what makes us so valuable to our Customers.
We evaluate your technology in four key areas – cost, risk, performance and functionality. Most of the companies we meet with define their technology support costs as the £’s they pay to their support provider. We have helped our Customers understand that this is only one small part of the costs associated with their technology.
Taking this into account, our support packages will reflect the needs of your business. It will enable us to have a positive impact, deliver our unique end result to each Customer, and add value to your business. For example, as a standard we would pro-actively look after your servers 24/7, provide office hours remote support to users, implement our standard security suite and insist on having a backup disaster recovery appliance. From this benchmark, the only way is up – 24/7 remote support for users, step up the security suite a notch or two, or maybe have one of our engineers onsite on a semi-regular basis. Try our cost calculator to give you a rough idea for your budgets.
As standard, our Helpdesk is available from 8am-6pm. You also have the option to choose 24/7 support for specific users should you require this. All Servers are pro-actively supported, monitored and worked on 24/7 by our back-office team.
Don’t worry! We have a fantastic on-boarding process that allows us to have a team working on the site as it is, whilst another team is dealing with any reactive requests from your users.
Absolutely. We work with companies that either have an IT Team, or an individual by complementing the service they already provide (not taking over!). If you need help, or extra resource for support or projects then we are the team for the job.
This is something we have encountered over the years. Some companies feel a sense of loyalty to their current provider but maybe have outgrown them, others still worry about moving even if they have had a bad experience. We can help with all of that. With permission, we deal with your current provider and ensure we have all the necessary details we need for on-boarding you seamlessly. The moment we have our agents on your devices you are supported by us anyway, so should there be any information that wasn’t provided we always work it out.
“We have relied on Softlink Solutions as our “Virtual I.T. Team” for over 15 years; from installations and support to our complete IT and telecommunications systems, which are all critical to our business. Softlink provide an excellent level of service with a team of experienced IT professionals, from the administration and office staff to the Engineers on and off site, for less than it would cost us to employ one IT professional, we have a whole team!
Recently we signed up for Softlink to develop our line of business application, within their Quantum Leap package, which will replace our old legacy estimating software that they developed over 20 years ago
Abbey Thermal Insulation
Our IT support
Softlink Solutions is London’s trusted IT support provider. If you are looking for small business IT support London or are a larger enterprise, then we have the packages to suit. Our IT services London cover both Windows and Mac IT support and is enjoyed by many London businesses. We become your IT support department, so you can focus on running your London based business.
IT support, IT services & IT security
We provide an end-to-end IT support service. Whether you are an established business looking for better service or reduced costs, or a start-up looking for a completely fresh set-up, we have the solutions for you.
Small business IT support London
Focus on your core business and let our experts look after your IT with our reactive and proactive support.
We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups to well established larger businesses.
With 20 years’ experience in enterprise level support as well as small business IT support London in varying industries across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.
However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose a business IT support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.
Contact our Essex office
Call us now: 0845 094 0010
Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND
Contact our London office
Call us now: 0845 094 0010
Tower 42, 25 Old Broad Street,
London, EC2N 1HN