Business IT support London

Founded in 1998, Softlink Solutions provide London’s small & medium sized businesses with end-to-end IT services. In a nutshell, we become your IT team, handling hardware purchasing, projects, IT support, IT security solutions and much more.

We support our clients through deploying innovative, high quality systems and practices that large blue-chip companies take for granted – giving them peace of mind through stable IT platforms, excellent security and compliance.

We provide business IT services to many different businesses in a variety of sectors. As a result, we’re well placed to understand your unique challenges and advise on best practices that are aligned to your requirements, both technically and commercially.

To find out more about our business IT support, IT security solutions or other IT services, please click here to get in touch.

Our latest testimonial

“We have relied on Softlink Solutions as our “Virtual I.T. Team” for over 15 years; from installations and support to our complete IT and telecommunications systems, which are all critical to our business. Softlink provide an excellent level of service with a team of experienced IT professionals, from the administration and office staff to the Engineers on and off site, for less than it would cost us to employ one IT professional, we have a whole team!
Recently we signed up for Softlink to develop our line of business application, within their Quantum Leap package, which will replace our old legacy estimating software that they developed over 20 years ago

Abbey Thermal Insulation

Ron Turner
Managing Director

What makes us different?

it services london - remote support

Unlimited 24/7 Remote Support

Provided by our UK, USA and South East Asia based ITIL Service Desk
small business it support london

Accredited Partners

With industry leading suppliers you can trust
it services london - 24x7 monitoring

24/7 Proactive Monitoring

To detect performance issues before they arise
business it support london - account managers

Dedicated Account Managers

Assigned to each client as a first point of contact
business it support london - short term contracts

Short Term Contracts

No long term commitment, just 3 month contracts

Our IT support

Softlink Solutions is London’s trusted IT support provider. If you are looking for small business IT support London or are a larger enterprise, then we have the packages to suit. Our IT services London cover both Windows and Mac IT support and is enjoyed by many London businesses. We become your IT support department, so you can focus on running your London based business.

Consultancy & IT services London

Whether your business requires strategic IT advice or an IT Director as a service, our senior team members have the experience and gravitas to help your company.

IT support, IT services & IT security

We provide an end-to-end IT support service. Whether you are an established business looking for better service or reduced costs, or a start-up looking for a completely fresh set-up, we have the solutions for you.

Small business IT support London

Focus on your core business and let our experts look after your IT with our reactive and proactive support.

IT security

Ensure GDPR compliance and protect your IT systems, business data and IP with our unrivaled portfolio of security solutions.

IT services in London

Benefit from IT consultancy, mailbox & data migrations, hosted solutions, hardware purchasing and much more.

Benefits of our business IT support services

  • Microsoft Certified

  • 24/7 Service Desk Support

    We’re there to help you at the times you need us most

  • Monthly Performance Review

    Showing how Softlink Solutions and your IT networks are performing

  • UK & USA Support Desk

    You will deal directly with our engineers in the UK or USA

  • 24 Hour Monitoring

    We monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    Decreased resolution times with our remote management software

  • Expertise

    All our engineers and consultants are trained and qualified IT specialists

  • Added Value

    No additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    We tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Delivering Managed Security as a Service

    Protecting your business and educating your users is one of the most important decisions you will make – we make it easy

This month’s service level performance

Average Response Time
1st Contact Fee Resolution
Customer Retention Rate
Customer Satisfaction

Who else do we work for?

We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups to well established larger businesses.

With 20 years’ experience in enterprise level support as well as small business IT support London in varying industries across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.

However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose a business IT support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND

Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN