Business IT Support Ipswich & Suffolk

Suffolk businesses told they value being at the hub of trading activity, with strong customer base, affordable premises, a skilled workforce and business-friendly networks. Sounds like a great place to live and work! If you own your own business or have operational or financial responsibility and need reliable IT support Suffolk, we offer you peace of mind with our IT solutions.

Softlink Solutions IT support offering would meet with many SME’s requirements in Ipswich and Suffolk who are looking to invest in new technology or want a reliable and consistently high level of service from an IT support company. Ipswich and other Suffolk businesses would find what makes our IT Support offering so valuable is our business first, technology second approach.

it support ipswich

Clever Tech

We ensure the ongoing success of our clients by offering consistently reliable and efficient IT Support Suffolk

Best Practice

Implementing standards and best practices

Business Impact

Reviewing your technology and what impact that has on your business

Budget & Planning

Assisting in budget and planning for future technology

Support Options

Helpdesk IT Support Onsite Support

Family Run Business

Internally united in delivering remarkable customer service


Leading IT support provider for over 20 Years

Let’s be clear, we want to define a business relationship not a sales one. We get to know your business, so we understand what is critical, what needs to be available 100% of the time and what would be the impact on your business if it wasn’t.
We like to evaluate your technology in four key areas:

  • Cost – £’s to IT Support company equates to a small part of the overall cost
  • Risk – reduction of business and technical risk
  • Performance – minimize employee downtime to maximise your team
  • Functionality – added functionality has effects on costs and ability to service your customers

it support suffolk


Our Standard Business IT Support

Through years of experience, we’ve realised the only way to impact a customers business positively is to provide an IT support package that ensures we take full responsibility of your IT and include the best features as standard.

Network Administrator

We will ensure your company meet our evolving best practices and reviewed twice yearly.

Support Services

Patch Management

Proactive server monitoring

Unlimited telephone/remote support as standard

Dedicated Contact

Complete project management

Quarterly review meetings

Dedicated technical Account Managers

Frequently asked questions

Our business first, technology second approach is part of what makes us so valuable to our Customers.

We evaluate your technology in four key areas – cost, risk, performance and functionality. Most of the companies we meet with define their technology support costs as the £’s they pay to their support provider. We have helped our Customers understand that this is only one small part of the costs associated with their technology.

Taking this into account, our support packages will reflect the needs of your business. It will enable us to have a positive impact, deliver our unique end result to each Customer, and add value to your business. For example, as a standard we would pro-actively look after your servers 24/7, provide office hours remote support to users, implement our standard security suite and insist on having a backup disaster recovery appliance. From this benchmark, the only way is up – 24/7 remote support for users, step up the security suite a notch or two, or maybe have one of our engineers onsite on a semi-regular basis. Try our cost calculator to give you a rough idea for your budgets.

Our remote support services offer the following (we’ve broken them down into categories):

High Priority Problems such as; Email or application crashed or not functioning properly/Printing issues/Database connectivity issues (not corruption)/File and Folder access problems/General hardware failures/Computer performance problems/Virus and malware infections (as long as this service has been provided by us)/Network connectivity failures.

Administrative Tasks such as; Single user account and group creation/Mailbox and distribution list creation/Password resets and unlocking of domain accounts/File and folder permission changes/Microsoft Outlook profile set-ups/Mobile device email set-up/File and folder restores

Application Support such as; For common desktop applications we provide in-depth troubleshooting and assistance for Microsoft Office Applications. If it’s a Line-of-Business or a Proprietary application these can usually be supported, but we may build up a knowledge base for your particular application.

With so many Managed Service Providers out there all offering very similar services the one thing that is unique about us is our people. As we become an integral part of your business you need to feel that our team is your team. Not only have we been around for 20+ years, and without hesitation we have the tools to provide a best in class service, but we’re likeable, friendly and we won’t let you down.

Yes, we can, whether you are using a PC’s, Mac’s or dumb terminals – Terminal Server or Citrix server (Best effort is made to support Citrix, but the support is not part of our standard service offering).

As standard, our Helpdesk is available from 8am-6pm. You also have the option to choose 24/7 support for specific users should you require this. All Servers are pro-actively supported, monitored and worked on 24/7 by our back-office team.

Don’t worry! We have a fantastic on-boarding process that allows us to have a team working on the site as it is, whilst another team is dealing with any reactive requests from your users.

Absolutely. We work with companies that either have an IT Team, or an individual by complementing the service they already provide (not taking over!). If you need help, or extra resource for support or projects then we are the team for the job.

We have our UK engineers that deal with second line, escalations, and any onsite work. Then we have our US based Helpdesk that provides first line support. Our Helpdesk is highly trained, technically and from a Customer Service prospective (see below) and the ratio of engineers to a Customer site is high. Therefore, we are able to deal with multiple problems at the one site should the case arise.

These include; Microsoft Office Specialist (Office 2002-Office 2010 and Office365), Lexmark, Mac, CompTia Network, CompTia Security, HDI Certified in Support Centre Manager/Support Centre Directot/Customer Service Representative/Support Centre Analyst, Microsoft Certified IT Professional, ITIL Certified, Right Awareness Knowledge Certified, Cisco, Lean Six Sigma Green Belt, FileMaker 10 Certified Developer, Enterprise Desktop Administrator on Windows 7, Microsoft Windows Vista, Enterprise Support Technician on Windows Vista, Systems Engineer NT4, Windows 2000 Server, MCSE, Microsoft Certified Technology Specialist, Webroot Certified Partner, Microsoft Silver Datacentre and Silver Small and Mid market Cloud Solutions.

This is something we have encountered over the years. Some companies feel a sense of loyalty to their current provider but maybe have outgrown them, others still worry about moving even if they have had a bad experience. We can help with all of that. With permission, we deal with your current provider and ensure we have all the necessary details we need for on-boarding you seamlessly. The moment we have our agents on your devices you are supported by us anyway, so should there be any information that wasn’t provided we always work it out.

Take our clients word for it

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support

Essex County Council

Darren Connew
Business Development & Operations Manager

Benefits of our business IT support

  • 24/7 Service Desk Support

    We’re there to help you at the times you need us most

  • Monthly Performance Review

    Showing how Softlink Solutions and your IT networks are performing

  • UK & USA Support Desk

    You will deal directly with our engineers in the UK or USA

  • 24 Hour Monitoring

    We monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    Decreased resolution times with our remote management software

  • Expertise

    All our engineers and consultants are trained and qualified IT specialists

  • Added Value

    No additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    We tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Delivering Managed Security as a Service

    Protecting your business and educating your users is one of the most important decisions you will make – we make it easy

This month's service level performance

Customer Satisfaction
Client's Server Up time
1st Attempt Fix
Average Answer Time

Who else do we work for?

With a varied client base in industries such as Construction, Manufacturing, Wholesale and Distribution, Pharmaceutical, and Food manufacturing you can be assured that we have most bases covered when it comes to your IT support Ipswich and Suffolk requirements.

Celebrating 20 years in one of the most competitive markets, we have the experience in enterprise level support as well as IT support Suffolk.

Size really doesn’t matter! If you are a start-up, but expanding fast, or maybe an established larger business or anything in between we can help.

We pride ourselves in providing IT Support packages that suit your business requirements. You are unique and this should be reflected in your IT infrastructure and provision.

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Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND