Softlink QL ERP System
For the last 34 years the Softlink Quantum Leap Business Suite has been focused on empowering companies and their customers with a single, centralised source of information. A fully customisable product suite, allowing companies to dictate how the system works, not the system dictating how the company works.
There are a number of standard suites you can choose from, however all suites are highly customisable for your particular needs such as Financials, Commercials, Business Development, Contracting, Manufacturing, Service & Maintenance and Insulation Estimating.
We have clients in a number of different industries, including Wholesales & Distribution, Manufacturing and Service and Maintenance.
“Softlink Solutions ERP System has enabled us to move with the times without having to get to grips with new systems and procedures. The new stock consignment system has not only improved our cash flow, it has also enabled us to meet quick lead times adding greater value to our own client relationships”
Frequently asked questions
With so many Managed Service Providers out there all offering very similar services the one thing that is unique about us is our people. As we become an integral part of your business you need to feel that our team is your team. Not only have we been around for 20+ years, and without hesitation we have the tools to provide a best in class service, but we’re likeable, friendly and we won’t let you down.
We have our UK engineers that deal with second line, escalations, and any onsite work. Then we have our US based Helpdesk that provides first line support. Our Helpdesk is highly trained, technically and from a Customer Service prospective (see below) and the ratio of engineers to a Customer site is high. Therefore, we are able to deal with multiple problems at the one site should the case arise.
These include; Microsoft Office Specialist (Office 2002-Office 2010 and Office365), Lexmark, Mac, CompTia Network, CompTia Security, HDI Certified in Support Centre Manager/Support Centre Directot/Customer Service Representative/Support Centre Analyst, Microsoft Certified IT Professional, ITIL Certified, Right Awareness Knowledge Certified, Cisco, Lean Six Sigma Green Belt, FileMaker 10 Certified Developer, Enterprise Desktop Administrator on Windows 7, Microsoft Windows Vista, Enterprise Support Technician on Windows Vista, Systems Engineer NT4, Windows 2000 Server, MCSE, Microsoft Certified Technology Specialist, Webroot Certified Partner, Microsoft Silver Datacentre and Silver Small and Mid market Cloud Solutions.
Why Softlink QL ERP System?
Whether you call it a help desk or an outsourced IT support desk, maintaining an efficient and comprehensive support process in house is costly and time consuming. There are issues covering training, absences and experienced staff moving on. Outsourcing IT support removes this need.
Many clients outsource a part of their own service desk, such as patch management or disaster recovery. Or take advantage of our 1st line, and benefit from our advanced ticketing capabilities, or their escalation process so they have specialist expertise to call upon.
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Contact our London office
Call us now: 0845 094 0010
Tower 42, 25 Old Broad Street,
London, EC2N 1HN
Contact our Essex office
Call us now: 0845 094 0010
Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND