Business IT support Basildon
Basildon is a major hub of enterprise in the Thames gateway economy. The opportunities to develop your business, network and access to new markets is there, but what about your IT support? Is this part of your business going help you sink or swim? Softlink Solutions provides first class IT support and alongside our business and technology knowledge we have valuable offering.
So if you need IT Support, we offer you peace of mind with our expert IT solutions.
We like to evaluate your technology in four key areas:
- Cost – £’s to IT support company equates to a small part of the overall cost
- Risk – reduction of business and technical risk
- Performance – minimize employee downtime to maximise your team
- Functionality – added functionality has effects on costs and ability to service your customers
Our latest testimonial
“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.
Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.
I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support Essex.”
Essex County Council
Darren Connew
Business Development & Operations Manager
Our IT support benefits
Microsoft Certified
24/7 Service Desk Support
We’re there to help you at the times you need us most
Monthly Performance Review
Showing how Softlink Solutions and your IT networks are performing
UK & USA Support Desk
You will deal directly with our engineers in the UK or USA
24 Hour Monitoring
We monitor your systems proactively to identify potential faults before they arise
Remote Support
Decreased resolution times with our remote management software
Expertise
All our engineers and consultants are trained and qualified IT specialists
Added Value
No additional call out charges or travel expenses, just an agreed, fixed, hourly rate
Customer Service
We tailor our Service Level Agreements (SLAs) specifically to your business needs
Delivering Managed Security as a Service
Protecting your business and educating your users is one of the most important decisions you will make – we make it easy
Business IT support
Softlink solutions are renowned as one of the trusted IT support services companies due to our varied client portfolio, 98% client retention rate, outstanding customer reviews and accredited industry partnerships. We are proud to be a Microsoft Certified Partner and also provide services that may count towards your Cyber Essentials certification.
Softlink Solutions is Basildon’s trusted IT support provider for small & medium sized businesses. Our IT services cover both Windows and Mac IT support and is enjoyed by many businesses in and around Essex. We become your IT support department, so you can focus on running your London based business.
What makes us different?
Standard IT support services
As standard, part of having our IT support services contract is we will protect and maintain the vital components of your IT network 24/7 by monitoring and maintaining its overall performance and health. As a result, you will experience reduced data loss, reduced disruption, reduced downtime and quicker fault resolution.
IT Support
Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support
IT Security
Proactive server monitoring
Patch management
IT Security recommendations
Account Management
Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management
This month’s service level performance
IT consultancy in Basildon
We provide IT support services, IT infrastructure and IT consultancy across Basildon & Essex, acting as an outsourced IT support provider for the majority of our clients. Furthermore, we are also appointed to work alongside internal IT departments for our larger clients who require additional specialist consultancy or help.
Our standard IT consultancy services
Who else do we work for?
We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.
With 20 years’ experience in business IT support Basildon in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.
However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an IT support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.
Contact our Essex office
Call us now: 0845 094 0010
Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND
Contact our London office
Call us now: 0845 094 0010
Tower 42, 25 Old Broad Street,
London, EC2N 1HN