Business IT support Basildon

Basildon is a major hub of enterprise in the Thames gateway economy. The opportunities to develop your business, network and access to new markets is there, but what about your IT support? Is this part of your business going help you sink or swim? Softlink Solutions provides first class IT support and alongside our business and technology knowledge we have valuable offering.

So if you need IT Support, we offer you peace of mind with our expert IT solutions.

We like to evaluate your technology in four key areas:

  • Cost – £’s to IT support company equates to a small part of the overall cost
  • Risk – reduction of business and technical risk
  • Performance – minimize employee downtime to maximise your team
  • Functionality – added functionality has effects on costs and ability to service your customers

Our latest testimonial

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support Essex.”

Essex County Council

Darren Connew
Business Development & Operations Manager

Our IT support benefits

  • 24/7 Service Desk Support

    We’re there to help you at the times you need us most

  • Monthly Performance Review

    Showing how Softlink Solutions and your IT networks are performing

  • UK & USA Support Desk

    You will deal directly with our engineers in the UK or USA

  • 24 Hour Monitoring

    We monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    Decreased resolution times with our remote management software

  • Expertise

    All our engineers and consultants are trained and qualified IT specialists

  • Added Value

    No additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    We tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Delivering Managed Security as a Service

    Protecting your business and educating your users is one of the most important decisions you will make – we make it easy

Business IT support

Softlink solutions are renowned as one of the trusted IT support services companies due to our varied client portfolio, 98% client retention rate, outstanding customer reviews and accredited industry partnerships. We are proud to be a Microsoft Certified Partner and also provide services that may count towards your Cyber Essentials certification.

Softlink Solutions is Basildon’s trusted IT support provider for small & medium sized businesses. Our IT services cover both Windows and Mac IT support and is enjoyed by many businesses in and around Essex. We become your IT support department, so you can focus on running your London based business.

What makes us different?

it support basildon

Unlimited 24/7 Remote Support

Provided by our UK and USA Service Desk
it support basildon

Accredited Partners

Industry leading suppliers you can trust
it support basildon

24/7 Proactive Monitoring

Detection of performance issues before they arise
it support basildon

Dedicated Account Managers

Each client has a first point of contact assigned
it support basildon

Short Term Contracts

3 month contracts, no long term commitment

Standard IT support services

As standard, part of having our IT support services contract is we will protect and maintain the vital components of your IT network 24/7 by monitoring and maintaining its overall performance and health. As a result, you will experience reduced data loss, reduced disruption, reduced downtime and quicker fault resolution.

IT Support

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

IT Security

Proactive server monitoring
Patch management
IT Security recommendations

Account Management

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

October 2018 service level performance

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Average Response Time
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1st Contact Resolution
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Customer Retention Rate
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Customer Satisfaction

IT consultancy in Basildon

We provide IT support services, IT infrastructure and IT consultancy across Basildon & Essex, acting as an outsourced IT support provider for the majority of our clients. Furthermore, we are also appointed to work alongside internal IT departments for our larger clients who require additional specialist consultancy or help.

Our standard IT consultancy services

Who else do we work for?

We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.

With 20 years’ experience in business IT support Basildon in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.

However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an IT support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.

Some of our industry partners

IT Support Essex
IT Support Essex
hpbusiness-partner
Business IT Support London
Microsoft technical support
IT Support Essex
IT Support Essex
IT Support Essex

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND

Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN