Business IT support Ipswich & Suffolk

Suffolk businesses told they value being at the hub of trading activity, with strong customer base, affordable premises, a skilled workforce and business-friendly networks. Sounds like a great place to live and work! If you own your own business or have operational or financial responsibility and need reliable IT support Suffolk, we offer you peace of mind with our IT solutions.

Softlink Solutions IT support offering would meet with many SME’s requirements in Ipswich and Suffolk who are looking to invest in new technology or want a reliable and consistently high level of service from an IT support company. Ipswich and other Suffolk businesses would find what makes our IT Support offering so valuable is our business first, technology second approach.

Our latest testimonial

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support Essex.”

Essex County Council

Darren Connew
Business Development & Operations Manager

This month’s service level performance

Average Response Time
1st Contact Resolution
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Customer Satisfaction

Leading IT support provider

Let’s be clear, we want to define a business relationship not a sales one. We get to know your business, so we understand what is critical, what needs to be available 100% of the time and what would be the impact on your business if it wasn’t.
We like to evaluate your technology in four key areas:

  • Cost – £’s to IT Support company equates to a small part of the overall cost
  • Risk – reduction of business and technical risk
  • Performance – minimize employee downtime to maximise your team
  • Functionality – added functionality has effects on costs and ability to service your customers

Using some clever technology, we ensure the ongoing success of our clients by offering consistently reliable and efficient IT Support Suffolk

it support ipswich

Best Practices

Implementing standards and best practices
it support ipswich

Business Impact

Reviewing your technology and what impact that has on your business
it support suffolk

Budget & Planning

Assisting in budget and planning for future technology
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Support Options

24/7 Helpdesk IT Support
Onsite Support
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Short Contracts

No long term commitment, just 3 month contracts

Our standard business IT support

Through years of experience, we’ve realised the only way to impact a customers business positively is to provide an IT support package that ensures we take full responsibility of your IT and include the best features as standard.

Network Administrator

We will ensure your company meet our evolving best practices and reviewed twice yearly.

Support Services

Proactive server monitoring
Patch management
Unlimited telephone/remote support as standard

Dedicated Contact

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

Benefits of our IT support

  • 24/7 Service Desk Support

    We’re there to help you at the times you need us most

  • Monthly Performance Review

    Showing how Softlink Solutions and your IT networks are performing

  • UK & USA Support Desk

    You will deal directly with our engineers in the UK or USA

  • 24 Hour Monitoring

    We monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    Decreased resolution times with our remote management software

  • Expertise

    All our engineers and consultants are trained and qualified IT specialists

  • Added Value

    No additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    We tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Delivering Managed Security as a Service

    Protecting your business and educating your users is one of the most important decisions you will make – we make it easy

Who else do we work for?

We work with businesses across Essex, Suffolk & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.

With 20 years’ experience in business IT support Suffolk in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.

However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an business IT support Ipswich & Suffolk package specific to your business requirements. For that reason we prioritise your future business development plans above all else.

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND

Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN