Business IT support Essex & South East

Softlink Solutions provide a wide range of award winning, comprehensive business IT support services including outsourced IT, remote support, managed IT services, IT consultancy, IT infrastructure, Cyber Essentials support and cloud computing solutions. As a result, we are one of the trusted IT support providers in Essex, London and the South East.

Since 1998, we have been the preferred IT support provider for businesses located across Essex and Greater London. These vary in size from large businesses to a wide variety of small to medium sized businesses in varying industries. Our average response time for IT support tickets is under 5 minutes, whilst our first contact resolution is 95%. This as a result sets us apart from other IT support companies in Essex. Consequently, our consistent performance is reflected in our customer reviews.

Clients choose to work with Softlink Solutions because of the positive impact we have on their business. In order to produce successful repeatable results, processes have to be in place, resources available and extensive industry experience are all attributes that continue to set us apart. Furthermore, our large helpdesk and back office enables us to demonstrate our business efficiency and high level of corporate governance which as a result is appealing to our larger clients.

Our latest testimonial

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support

Essex County Council

Darren Connew
Business Development & Operations Manager

This month's service level performance

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1st Contact Resolution
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Leading IT support provider

Softlink solutions are renowned as a trusted IT support company due to our varied client portfolio, 96% client retention rate, outstanding customer reviews and accredited industry partnerships. We are proud to be a Microsoft Certified Partner and also provide services that may count towards your Cyber Essentials certification.

Our Clients do business with us because of the positive impact our IT support process has on their business. We prefer to build a business relationship and not a sales one, to work with our clients ensuring we’re working towards meeting our best practices and review strategic long term planning of their IT. This can encompass anything from a re-design of the infrastructure, supplying hardware, carrying out installations, advice on applications, as well as our continued IT support budget and technical reports.

What makes us different?

it support essex - remote support

Unlimited 24/7 Remote Support

Provided by our UK, USA and South East Asia based ITIL Service Desk
business it support essex - accredited partners

Accredited Partners

With industry leading suppliers you can trust
business it support essex 4x7-monitoring

24/7 Proactive Monitoring

To detect performance issues before they arise
business it support essex - account managers

Dedicated Account Managers

Assigned to each client as a first point of contact
it support services - short term contracts

Short Term Contracts

No long term commitment, just 3 month contracts

Our standard business IT support

As standard, part of having our IT support contract is we will maintain and protect the vital components of your IT network 24 hours a day, 7 days a week by monitoring and maintaining its overall health and performance. As a result, you will experience reduced downtime, reduced disruption, reduced data loss and quicker fault identification.

IT Support

Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support

Managed IT Security

Proactive server monitoring
Patch management
IT Security recommendations

Customer Service

Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

Benefits of our business IT support

  • 24/7 Service Desk Support

    We’re there to help you at the times you need us most

  • Monthly Performance Review

    Showing how Softlink Solutions and your IT networks are performing

  • UK & USA Support Desk

    You will deal directly with our engineers in the UK or USA

  • 24 Hour Monitoring

    We monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    Decreased resolution times with our remote management software

  • Expertise

    All our engineers and consultants are trained and qualified IT specialists

  • Added Value

    No additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    We tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Delivering Managed Security as a Service

    Protecting your business and educating your users is one of the most important decisions you will make – we make it easy

IT consultancy

We also provide IT infrastructure and IT consultancy, acting as an outsourced IT support provider for the majority of our clients. Furthermore, we are also appointed to work alongside internal IT departments for our larger clients who require additional specialist consultancy or help.

Our standard IT consultancy services

Who else do we work for?

We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.

With 20 years’ experience in business IT support Essex & South East in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.

However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an IT support Essex & South East package specific to your business requirements. For that reason we prioritise your future business development plans above all else.

Contact our Essex office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND

Contact our London office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN