Business IT support Harlow & South East
Harlow provides excellent transport links to London is part of an Enterprise Zone and has a top ranked college, but does your IT Support live up to scratch? Softlink Solutions provide a wide range of award winning, comprehensive business IT support services including outsourced IT, remote support, managed IT services, IT consultancy, IT infrastructure, Cyber Essentials support and cloud computing solutions. As a result, we are one of the trusted IT support providers in Harlow, London and the South East.
Softlink Solutions IT Support offering would fit with any SME in Harlow who was looking to invest in new technology or wants a reliable and consistently high level of service from an IT Support company. Since 1998, we have been the preferred IT support provider for businesses located across Essex and Greater London. These vary in size from large businesses to a wide variety of small to medium sized businesses in varying industries. Our average response time for IT support tickets is under 5 minutes, whilst our first contact resolution is 95%. This as a result sets us apart from other IT support companies in Essex. Consequently, our consistent performance is reflected in our customer reviews.
Clients choose to work with Softlink Solutions because of the positive impact we have on their business. In order to produce successful repeatable results, processes have to be in place, resources available and extensive industry experience are all attributes that continue to set us apart. Furthermore, our large helpdesk and back office enables us to demonstrate our business efficiency and high level of corporate governance which as a result is appealing to our larger clients.
What makes us different?
Our latest testimonial
“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.
Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.
I have no hesitation in recommending Softlink Solutions from hardware provision to business IT support
Essex County Council
Darren Connew
Business Development & Operations Manager
This month's service level performance
Trusted IT support provider
If you own your own business or have operational or financial responsibility and need IT Support in Harlow, Essex, we offer you peace of mind with our IT solutions. Using some clever technology, we ensure the ongoing success of our clients by offering consistently reliable and efficient IT Support:
- Implementing standards and best practices
- Reviewing your technology and what impact that has on your business
- Assisting in budget and planning for future technology.
- Helpdesk IT Support
- Onsite IT Support
Benefits of our IT support
Microsoft Certified
24/7 Service Desk Support
We’re there to help you at the times you need us most
Monthly Performance Review
Showing how Softlink Solutions and your IT networks are performing
UK & USA Support Desk
You will deal directly with our engineers in the UK or USA
24 Hour Monitoring
We monitor your systems proactively to identify potential faults before they arise
Remote Support
Decreased resolution times with our remote management software
Expertise
All our engineers and consultants are trained and qualified IT specialists
Added Value
No additional call out charges or travel expenses, just an agreed, fixed, hourly rate
Customer Service
We tailor our Service Level Agreements (SLAs) specifically to your business needs
Delivering Managed Security as a Service
Protecting your business and educating your users is one of the most important decisions you will make – we make it easy
Who else do we work for?
We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.
With 20 years’ experience in IT support Harlow & South East in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.
However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an IT support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.
Contact our Essex office
Call us now: 0845 094 0010
Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND
Contact our London office
Call us now: 0845 094 0010
Tower 42, 25 Old Broad Street,
London, EC2N 1HN